We welcome new private/ independent, Denplan and NHS patients to the practice ( please note NHS places are currently limited). The Whitley Dental Clinic is a family practice based in Whitley Bay offering both NHS and private dental treatments. Our team of dentists and staff are committed to your dental health. Our aim is to inform and educate you about the latest and best dental treatment possible, with the goal to make your teeth last a lifetime.
What treatment is available under the NHS? All the treatment necessary to achieve and maintain good oral health is available on the NHS. As a private patient you can expect The best dental care from a team who have a passion for what they do. Our aim at Whitley Dental is to welcome you into a practice where you feel at home and any treatment is carried out according to your wishes.
Like many modern dental practices we have a hygienist who works alongside our dentists and we encourage our patients to discuss any problems or concerns with her. There are now a variety of treatment options for improving the appearance of your teeth and your smile!
What treatment is available under the NHS? All the treatment necessary to achieve and maintain good oral health is available on the NHS. As a private patient you can expect The best dental care from a team who have a passion for what they do. Our aim at Whitley Dental is to welcome you into a practice where you feel at home and any treatment is carried out according to your wishes.
Like many modern dental practices we have a hygienist who works alongside our dentists and we encourage our patients to discuss any problems or concerns with her. There are now a variety of treatment options for improving the appearance of your teeth and your smile!
Services
At Whitley Dental we take our health and safety responsibilities very seriously.
We have a duty to protect both our staff and our patients.
There are strict guidelines laid down by both the General Dental Council and British Dental Association.
We pride ourselves on our clean and safe environment and constantly review and update our techniques.
All instruments are either single-use or have been cleaned appropriately and sterilised using high-pressure autoclaves in our central sterilising unit.
All instruments are placed into sealed sterile bags ready for use by the dentists and hygienist.
We have a duty to protect both our staff and our patients.
There are strict guidelines laid down by both the General Dental Council and British Dental Association.
We pride ourselves on our clean and safe environment and constantly review and update our techniques.
All instruments are either single-use or have been cleaned appropriately and sterilised using high-pressure autoclaves in our central sterilising unit.
All instruments are placed into sealed sterile bags ready for use by the dentists and hygienist.
We would be grateful for your comments with regards to any area of our practice.
Feel free to write to us or email us.
Any feedback involving a complaint should be addressed to the practice manager who will deal with it courteously and promptly so that the matter is resolved as quickly as possible.
We invite valuable feedback to enable us to improve our services or to congratulate ourselves on a job well done!
Feel free to write to us or email us.
Any feedback involving a complaint should be addressed to the practice manager who will deal with it courteously and promptly so that the matter is resolved as quickly as possible.
We invite valuable feedback to enable us to improve our services or to congratulate ourselves on a job well done!
In this practice we place great emphasis on meeting and whenever possible, exceeding our patient's expectations.
We try to ensure that all patients are pleased with their experience of our service and we take any concerns a patient may have very seriously.
If you have a concern regarding any aspect of your care, please let us know.
We will do all that we can to resolve your concern to your satisfaction both promptly and professionally.
If a patient raises an issue they are unhappy about on the telephone or at the reception desk, after listening to a description of the problem, we will immediately contact the Practice Manager.
We try to ensure that all patients are pleased with their experience of our service and we take any concerns a patient may have very seriously.
If you have a concern regarding any aspect of your care, please let us know.
We will do all that we can to resolve your concern to your satisfaction both promptly and professionally.
If a patient raises an issue they are unhappy about on the telephone or at the reception desk, after listening to a description of the problem, we will immediately contact the Practice Manager.
At Whitley Dental we want to ensure that all our patients are pleased with their experience of our service.
We take complaints very seriously indeed.
If a patient makes a complaint, we will deal with the matter courteously and promptly so that it is resolved as quickly as possible.
Our procedure is based on these objectives.
Whitley Dental has an effective complaints system in place to ensure that identifying, receiving, recording, handling and response to any comments, observations or complaints occurs within a strict timetable which is clearly documented.
We take complaints very seriously indeed.
If a patient makes a complaint, we will deal with the matter courteously and promptly so that it is resolved as quickly as possible.
Our procedure is based on these objectives.
Whitley Dental has an effective complaints system in place to ensure that identifying, receiving, recording, handling and response to any comments, observations or complaints occurs within a strict timetable which is clearly documented.
If a patient complains on the telephone or at the reception desk, we will listen to their complaint and offer to refer him/her to Jane Cartner immediately.
If Jane Cartner is not available at the time, then the patient will be told when they will be able to talk to the dentist and arrangements will be made for this to happen.
The member of staff will take brief details of the complaint and pass them on.
If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
If Jane Cartner is not available at the time, then the patient will be told when they will be able to talk to the dentist and arrangements will be made for this to happen.
The member of staff will take brief details of the complaint and pass them on.
If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
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